FAQ
-
Are the pieces in your portfolio available for sale?I have a selection of from my portfolio that are available. Please use the contact form to inquire about specific pieces. I'll be happy to provide more information and assist you further.
-
Where can I track my order?We will email you the tracking information for your order. Additionally, you can always check it by in your account order page.
-
How long will my order take?All items are shipped with FedEx. Shipping generally takes less than 5 business days, but please allow up to 2 weeks to receive your order. As soon as your order ships, you will receive the tracking information. If you are located outside the continental USA, please allow more time.
-
Do you ship internationally?Yes! There is a flat rate of $50.00 per item for all international orders. Large heavy pieces, indicated in their description page, have a rate of $75 per item.
-
Can I commission a piece or installation from you?Certainly! I'm thrilled to embark on a personalized artistic journey with you. If you're ready to commission a piece, you can start the process by submitting a contact form. I'll be more than happy to assist you. Let's collaborate and bring your dream artwork to life together.
​
SHIPPING
​
To ensure your order reaches you seamlessly, I offer the following delivery and shipping options:
​
Local Hand Delivery
Complimentary for South Orange County, CA residents. Please select a delivery time at checkout and include any gate access details, if applicable. If the available times are not convenient, please feel free to contact me here.
​
Domestic Shipping (Within the U.S.)
-
Free shipping on orders over $500.
-
$10 for standard-sized pieces.
-
$30 for large or heavy items, such as platters and trays.
​
International Shipping
-
$25 for standard-sized pieces.
-
$75 for large or heavy items, such as platters and trays.
​
All items are shipping securely through FedEx.
​
Thank you for supporting handcrafted art!
​​
​
PRIVACY
​
Your information is only used as necessary to fulfill your request, e.g. to ship an order. Your information will never be given or sold to any outside third party.
​
Unless declined, you may occasionally be contacted via email in the future to tell you about discounts, special offers, new products, or changes to this privacy policy.
​
You may opt out of any future contacts at any time.
​
RETURNS
​
At our online shop, utmost care is taken to provide you with the highest quality products and ensure your satisfaction.
However, please note that all sales are final. I highly recommend thoroughly reviewing the product descriptions, images, and dimensions before making a purchase. For any inquiries or concerns, please do not hesitate to contact me, and I will be delighted to assist you. Your understanding and support are greatly appreciated.
​
If any item has been damaged in shipping, please email giawahle@gmail.com or use the contact form within 3 days of delivery. Please include photographs of the damage.
​
PAYMENT METHODS
​
Credit and debit cards, Paypal, and Klarna.